Skip to main content
Joy Cai Insurance Agency, Inc. logoJoy Cai Insurance Agency

Customer Services

Everyday support for current clients. Office hours are Monday through Friday, 9:00 AM to 5:00 PM. Weekends by appointment.

Service options

  • Make a Payment

    Email us and we will direct you to the correct carrier payment method for your policy.

  • File a Claim

    Tell us what happened and we will help you start the claim with your carrier.

  • Request a Policy Change

    Add a vehicle, update an address, or adjust coverage on an existing policy.

  • Upload Documents

    Email is not a secure method for sensitive documents. Contact us first and we will arrange a safe way to share them.

  • Request a Quote

    Looking for new or additional coverage? Send your details and Joy will follow up.

  • Book an Appointment

    Schedule a phone call or an in-office meeting, including weekends by appointment.

  • Emergency Assistance

    For urgent matters during business hours, call the office directly for the fastest response.

Please note: email is not a secure method for sending sensitive documents or personal identifiers. Never send Social Security numbers, driver's license numbers, payment card information, or medical records by email. A service request does not bind, change, or cancel insurance coverage until confirmed by the carrier.

Contact the office