Privacy Policy
Last updated: 2026
Who we are
Joy Cai Insurance Agency, Inc. is a licensed California insurance agency located at 6777 Mission Street, Suite B, Daly City, CA 94014. This policy explains how information submitted through this website is handled.
Information we collect
When you use the quote form or email links on this site, we collect the information you choose to provide: your name, phone number, email address, preferred contact method, the insurance product you are interested in, and your message. We ask that you do not submit Social Security numbers, driver's license numbers, payment card information, medical records, or other sensitive personal information through this website.
How we use your information
We use your information to respond to your request, discuss coverage options, prepare quotes, and provide ongoing service. We use your preferred contact method when reaching out. We do not sell your personal information.
Third-party insurance carriers
To obtain quotes or place coverage, we may share the information you provide with insurance carriers, wholesalers, or underwriters. Those companies handle your information under their own privacy policies and applicable law. Coverage decisions, rating, billing, and claims handling are performed by the carrier, not by this agency.
External links
This website links to external destinations, including our digital profile at https://connect.joycai.com, mapping services, and review platforms such as Google and Yelp. We do not control those websites and are not responsible for their content or privacy practices.
Quote form
The quote form on this site sends your request to joy@joycai.com. Email is not a secure transmission method. Submitting a request does not create, bind, change, or cancel insurance coverage. Coverage is effective only when confirmed in writing by an insurance carrier.
Data retention
We retain quote requests and client communications for as long as necessary to serve you and to meet recordkeeping obligations under California insurance regulations. You may ask us to delete information that we are not required to retain.
Your choices
You may ask us to correct or delete your information, or to stop contacting you, at any time by calling (650) 677-2888 or emailing joy@joycai.com.
Contact us
Joy Cai Insurance Agency, Inc.
6777 Mission Street, Suite B, Daly City, CA 94014
(650) 677-2888
joy@joycai.com